Frequently Asked Questions

Christmas opening & deliveries

The close for Christmas orders to be delivered is Sunday December 20th 2020.

For collections we are open right up until the big day. Please contact us before arriving.

COVID-19

Yes, we are available every day to support all our of customers and are operating a full UK and overseas delivery service.

According to the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government (external link) and the World Health Organization (external link).

Our delivery partner APC operates a no-contact delivery service. The driver will place the package on the doorstep and step back, allowing the recipient to pick up the package a safe distance away.

Most of our deliveries are being completed as the date shown on the product page. There may occasionally be delays due to delivery staff shortages or local restrictions at the point of delivery.

Delivery

UK mainland express delivery is free for all orders over £75 and just £6.95 for all orders under.

Shipping rates for other regions:

Highlands & Isle Of Wight, next working day delivery after despatch £15
Scottish Offshore Islands, 2 - 5 day delivery after despatch £21
Channel Isles & Isle of Man, 2 day delivery after despatch £31
Northern Ireland, next working day delivery after despatch £21

Deliveries to UK mainland address are normally made within 2 working days following receipt of order.

Christmas gifts are despatched weekly on a Wednesday. The close for Christmas orders to be delivered is Sunday December 20th.

Our delivery partner is APC and their tracking system will send you updates about your delivery, so you know when to expect it on the delivery day.

Our UK delivery partner is APC. Once we have fulfilled your order, APC will email you on the day of delivery with a 2 hour delivery window, so that you know more accurately when your order will arrive.

Payment

We accept all major credit and debit cards, ApplePay and PayPal.

You can also order and pay by card over the telephone on 01366 32 70 70.

Returns and Refunds

We hope that you will love our spirits as much as we do, but if you have any issues then we will be keen to talk through them with you to resolve them.

You may cancel your order for any reason whatsoever within 14 days from the date you receive your bottles, provided that all of the bottles are unopened and intact.

Please call or email to notify us and we will arrange to collect the spirit at the earliest opportunity.

We will reimburse the price of the spirit once it has been collected, returned to us and has been inspected.

Spirits

We use the finest Norfolk barley to create our spirit. Batched distilled to ensure that only the best heart of the run is captured for bottling.

We are pleased to confirm that our Wild Knight vodka, Espresso Martini, Nelson's Gold and Boadicea Gins do not contain the following:

Gluten

Crustacean

Molluscs

Eggs

Fish

Peanuts

Other Nuts

Soya

Milk

Celery & Celeriac

Mustard
Sesame Seeds

Lupin & Lupin Flour

Sulphur Dioxide & Sulphates

Export

Our delivery partners can ship across the world. Please contact us to discuss your requirements.

Tours

We will announce the availability of tours and events as soon as we are able. Meanwhile please keep in touch digitally or give us a call.

Trade

Please contact us and we will be very happy to have a chat about how we can help you.

We have a range of POS options. Please contact us to discuss how we can work together to create a customer engaging display in your venue.